Billing & Memberships
How do memberships work?
A: Memberships let you set up a recurring payment for a month of classes. You can start your membership anytime, and your first payment covers the next 30 days of classes. So long as your membership is active, you will be billed the same amount on the same day of the month each month.
Q: How can I freeze or cancel my membership?
A: You can cancel anytime from givebutter. There is no fee to cancel. The email receipt from Givebutter will have a link to modify your membership. See detailed instructions on givebutter.
Q: How can I change my membership tier?
A: Your Givebutter email receipt will have a link to modify your donation - increasing your amount above $165 will automatically upgrade you to a 2-class membership. Decreasing below $165 will make it a 1-class membership. The change will take effect after your next payment. See detailed instructions on givebutter.
Q: Givebutter is asking for a tip, do I need to tip Givebutter?
A: Our payment processor, Givebutter, does not charge us fees, but instead asks for optional tips. You can tip any amount you wish, including 0.
Safety and Consent
Q: What should I do if someone does something that feels uncofortable to me?
A: We strive to make Oaktown Zouk a place where everyone feels confortable being and dancing. We take consent and safety issues seriously. If someone does something that you feel uncomforable with:
If you feel safe enough to tell them, let them know that you don't feel comfortable and ask them to do something else.
If you don't feel safe enough to tell them, or they don't change their behavior, you can get yourself out of the situation - it is always ok to leave a dance at any time.
Let a OZ Team Member know in person, via DM, or by filling out our incident response form.
Our team will follow up with you to get your story and decide what follow-up is appropriate - this can range from educating the other person up to a warning or ban from Oaktown Zouk events.